Enabling Ticketing Mode

To enable ticketing mode, to use your bot's inbox as a helpdesk - first click the settings icon.

Then, enable the ticketing mode to transform the interface into an intuitive helpdesk.

You'll notice the the interface now:

1. ​Has a 'New Ticket' button to create new tickets for customers.
2. Allows you to mark conversations as 'Open', 'Closed' or 'Resolved'.
3. Filters conversations by their status.

You can also enable IM notifications for when new tickets are created. Find those instructions here.