Introduction
Inbox, Replies & Tickets
Alexander Pixels
Last Update 20 days ago
The Inbox, Replies & Tickets product allows you to monitor incoming IMs to your bot. You can see all messages neatly stored in a messenger-like interface.
Additionally, you can enable ticketing mode to turn your bot into a modern helpdesk-like system, where each incoming conversation is a ticket, which can be marked as open, closed or resolved.
Inbox, Replies & Tickets has many great features, including conversation pinning, exporting to CSV and more.
More features will be added too in the future - stay tuned! We're also always open to suggestions - just drop us a message in our chat or email [email protected].